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COVID – 19

We are preparing for the resumption of activity:


Ouverture du Grand Hôtel prévue le 02 avril 2021

Nous nous adaptons chaque jour pour vous fournir un service au plus proche de vos besoins et dans le respect des mesure gouvernementales en matières de protection et de prévention.

La sécurité de nos clients et du personnel de nos hôtes a toujours été notre priorité absolue. Nous sommes fiers de maintenir les plus hauts standards de propreté et d’hygiène. 

A drawn illustration of guests standing 6 feet apart in hotel lobby.

1. Physical distance

Social distancing measures implemented throughout the hotel.

A drawn illustration of a hotel worker cleaning an elevator.

2. Optimizing cleaning and disinfection

Optimizing the frequency of cleaning and disinfection throughout the hotel paying attention to all the details.

A drawn illustration of clean air coming from a vent and circling around the hotel room.

3. Air circulation

Optimizing air circulation to improve air quality.

A drawn illustration of hotel team member standing behind a partition, helping a guest check-in

4. Protective Barrier

Installing protective barriers at the host bank.

A drawn illustration of a hotel guest using a hand sanitizing station near the lobby.

5. Cleaning stations

Installation of cleaning station with hydro-alcoholic gel at the entrances and public areas.

A drawn illustration of a hotel team member disinfecting a key card.

6. Disinfection of chamber keys

Cleaning and disinfecting room keys at each check-in/check-out.

A drawn illustration of a hotel door with a hang tag indicating the room has been cleaned.

7. Housekeeping

Afin d’éviter le maximum d’interaction, le service de recouche est proposé tous les 2 jours (changement de linge sur

A drawn illustration of a hotel room desk with a small bottle of hand sanitizer

8. Laundry bag

A laundry bag is available in each room to renew towels if necessary. Clean linen will be available on request at reception.

A drawn illustration of hotel housekeeping cleaning high touch surfaces in the hotel room.

9. Remote controls

Cleaning and disinfecting all remote controls in the room. (air conditioning, TV)

A drawn illustration of washers and dryers, and a thermostat at high temperature.

10. Laundry

Cleaning all sheets at high temperature with a suitable disinfection process.

A drawn illustration of a hotel guest wiping down a stationary bike.

11. Pool and Spa

Respect for social distance and cleaning between each Spa/Hammam sessions.

A drawn illustration of a hotel guest leaving their room key card in the express check-out box.

12. Express check-out

Express check-out on arrival to minimize contact with hotel members.

A drawn illustration of accepting credit cards in machine, and cash is highly discouraged.

13. Payment methods

Contactless payment is available directly at the reception.

A drawn illustration of hotel food selection, individually wrapped.

14. Offer to take away

Room service or take meals directly to take away.

A drawn illustration of tables at a restaurant with arrow between showing 6 feet distance.

15. Bar and restaurant

Tables spaced at 1 metre apart to respect social distance.

A drawn illustration of wait staff delivering a covered food plate, while wearing personal protective equipment.

16. Food security

Compliance with the new HACCP sanitary standards and the wearing of the mandatory mask in the kitchen.

A drawn illustration of a hotel guest eating food in hotel room.

17. Mini bar

Available at reception on request.

A drawn illustration of a hotel team member watching a training video on a computer.

18. Staff training

Specific training of teams on the new health standards in force.

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